Franklin Collection Service Complaints and Reviews

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Franklin Collection Service
Main address: 2978 West Jackson Street 38801 Tupelo MS
877-869-7776, 800-262-7590, 662-844-8592, salesfs@franklinservice.com
  • 11+2 mobile complaints
  • $1.7K claimed losses
  • $134 average
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  • Aug 29
  • Collection Agencies
  • Credit Card Bill
  • 9

I disputed a bill from AT&T with my credit card company, got a letter back saying the case is settled and I owe nothing. The bill in question was taken off my credit card bill so I did not have to pay. The amount they say I owe is more than the amount I was cleared from paying as I won the dispute. Franklin collection services are a criminal, disgusting, vile company. Every one should fight... Read more

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  • May 05
  • Collection Agencies
  • Milwaukee, Wisconsin
  • False Information
  • 64

they told me to do a settlement to take care of my case a year later the case is still there i been fighting to get it remove nothing has been settled and then they keep lying to me telling me they gone look at my case with out me giving any information to them they are giving out false information just to get some type of payment which is illegal so i want the phone call that i made the payment... Read more

Was this review helpful? 3 2

I have been trying to get my unauthorized payment back and I have been getting the run around for two weeks. The agents are not helpful and will not return my calls. Add comment

I was offered a settlement and I took it and I made all my payments. Two days later the company made an unauthorized debit payment from my account. It's been two weeks and they won't return my calls. Add comment

  • Dec 13, 2013
  • Collection Agencies
  • Memphis, Tennessee
  • Collection Agent
  • 1
  • 1
  • 115

On 11/27/13 I spoke with Brittney Thomas and she was so rude to me and threaten me to the point I couldn't believe my ears. From the minute she opened her mouth she was rude, and wouldn't even listen to what I had to say. She kept interrupting me when I would speak. I got tired of it and I asked could I speak to her boss and she said, no very mean and said he was on vacation that I had to speak... Read more

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  • Apr 06, 2013
  • Collection Agencies
  • Huntsville, Alabama
  • Collection Service
  • 3
  • 3
  • 159

Brittany Thomas a supervisor for Franklin Collection Service was extremely rude and ugly. She laughed at the situation and threaten me with a lawsuit from lawyers that it was obvious was never contacted. They sent one letter to my address in regards to the bill owed and then threaten me with a lawsuit to garnish my wages. I provided information that I am a student and they still demanded this... Read more

Was this review helpful? 0 7

  • Jan 19, 2013
  • Collection Agencies
  • Chicago, Illinois
  • 165

your guess is as good as mine. att just settled with me for more than $250 they took from my checking( I had been on auto-pay, which i would think would make me an excellent customer.) they kept taking payments long after i changed service and i only found out after my bank said "hey". they never contacted me about reimbursement, i had to PURSUE. NO APOLOGIES - THEY JUST TOOK MY MONEY, I CALLED... Read more

Was this review helpful? 4 3

  • Dec 13, 2012
  • Collection Agencies
  • Diamond Bar, California
  • Service
  • 182

My account with AT&T was cleared in Sept 2012. AT&T sent this information to Franklin Collection Service at same time. Franklin should remove my case but they didn't. They keep sent the report to Credit Bureau. I didn't know that until last Friday, my refinance rep told me that my credit score droped down too much and I am not qualified for home mortgage loan. This is terrible service... Read more

Was this review helpful? 2 1

  • Nov 02, 2012
  • Collection Agencies
  • Birmingham, Alabama
  • Collection
  • 145

A medical bill was sent to Franklin that we had only received one bill on. From the time that the bill was received, my daughter, who the bill was for, began receiving 5-6 calls per day. I called the agency, made a payment to take care of the account and the calls still continue. This is definitely a harassment issue and I have contacted an attorney to represent us in this matter. The threats... Read more

Was this review helpful? 1 0

  • Aug 30, 2012
  • Collection Agencies
  • Mobile, Alabama
  • 130

Franklin Collection Service is not only a rip off to their customers they also ripp off their employees by taking the off time that they actually work to keep from paying overtime. My friend used to be employeed at this company until they took her insurance and vacation time so the owner can keep money in his pocket but I bet you now he is actually missing that employee because she used to... Read more

Was this review helpful? 2 0
 
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